- Is there a free trial?
- Yes. Every plan starts with a free trial, with success criteria and a decision date agreed up front, so both sides know what the trial has to show.
- How is it billed?
- Monthly, by card or invoice, and you can cancel at the end of any month. Pay a year in advance and you get 2 months for free. Users beyond the included ones are added per user per month – ask us for the rate. Prices exclude VAT.
- What counts as a user?
- Someone who works with Max directly – chat, planning, evaluations. Everyone whose documents and signals flow into the platform is not a user, so connecting the organization does not cost seats.
- What is a maturity model, and can we bring our own?
- The model is what Max scores the work against. Every plan includes one: Scale Maturity Model (GROW) for innovation, Scale Maturity Model (OPS) for transformation, your own framework, or a model Max builds from your existing playbooks. Additional models, and installing your own, are priced separately.
- Is AI usage included?
- Yes. Every plan includes enough AI usage for the work people actually do with Max – conversations, evaluations, starting projects from files. Usage well beyond that will be priced per a price list we publish in Q1 2027, and nothing is charged before you have seen it.
- Is our data safe?
- Your data is hosted and AI-processed in the EU, never used to train AI models, and handled under an ISO/IEC 27001:2022 certified information security management system. Read more on security